HaHa Wal-Mart..You Make Me Laugh

I really think I need to boycott Wal-Mart all together. Seriously. After today's incident, I am think I've been pushed to the edge. What sucks about this is that, if I ban Wal-Mart for grocery shopping, I have to drive an hour to get groceries. I mean, I like Stillwater, MN. It's a pretty little town with a great little view and a very homey neighborhood that I drive through once I cross the bridge and get out of downtown, but the downtown area is CRAWLING with tourists in the summer. It makes it crazy difficult to get through. You probably want to know why I want to ban Wal-Mart though, right? Well, here it is.
About 4 weeks ago I went grocery shopping. We were in desperate need of some paper towels, so I grabbed a three pack until we could get to Target and pick up our usual supply later that week. It was an off brand. Decorator Towels or something like that, sold only at Wal-Mart I believe. All was fine. I get home and go to rip open then pack when I spot something on the inside of the package. I take a closer look. There is blood dripped onto the top of the paper towels. I'm not crazy, I know what blood looks like. Want to see?
The first spot is big, the second spot isn't huge, but it's blood. I'm not going to clean my counters or my kids with those. I look all over the package and find a phone number for the company. I call and tell them what happened. The lady is nothing but nice, saying it's probably ink but they'll send me a postage paid package to mail them to them and they'll test them and also refund me my money. Great. I can deal with that. I put the paper towels on the shelf above my washer so I can find them when the package comes and go on about my business.

About 2 weeks later, I receive a check for $3. I wondered where the box was to send them back, but didn't really have a whole lot of time to contemplate it because I had other things to do. Besides, we'd gotten some paper towels and I was too worried about getting Claire's birthday in order.

Fast forward to today. My phone rings. It's the people from the paper towel place. Here's where it gets bad. She asks for me and then says that she's calling regarding, "Um..The um..I don't know..The um...Umm.." "Paper towels," I offer. Oh yes, yes, that must be right. She goes on to tell me that they received my paper towels (I look up to spot them on the shelf) that they tested them (Wow, they must be magic testing them all the way from Arkansas while I'm staring at them in Wisconsin) and it turns out that it was, in fact, ink. "Oh really..Because I'm staring at the paper towels right now. I never received a box or a envelope or any such thing to mail you these things back." Dead silence. Then, she started stammering, "Oh..I..Well..You never...Um..Well..I don't really know....I'm so uncomfortable...I...Well, I guess I should see what's going on. I'll call you back." Yes, she really did say all of that..Word for word.

Horrible. Just horrible. So, they called me to insult my intelligence and LIE to me about a product that has bodily fluids on it. That's a public health issue if I'm not mistaken. So, let me just say, if you are going to call someone to handle a customer service issue, have all of your paperwork in front of you and know what the hell you are talking about before you get on my phone and out right LIE to me about something. I'm not an idiot and I won't be taken for a fool. I'll be ignoring your brand.