HaHa Wal-Mart Part 2

Wednesday I got another call from the paper towel company. Want to know the highlight of this conversation? GOOD!

1) As soon as I answered and the woman started talking to me, she said that they made a mistake and that the company that does testing for them decided that it couldn't possibly be ink so they closed my case without ever sending me anything to mail them the towels in and wrote in their report to just go ahead and tell me it was ink. Apparently, this was funny, because she laughed through the whole thing. I said, "I don't really find this situation funny. Your business ethics are horrible." She cleared her throat and said, "Of course it's not funny."

2) I told her I didn't want to send her the paper towels anymore because if they are just going to close my account and then call me and tell me the things they told me, then what is the point of my sending them the paper towels. I already know they are not above lying. She thought this was funny, again. She said, "Oh no no no, we would not lie to you. No." I said, "I don't think this is funny. You did lie to me." She cleared her throat and said, "Two people made mistakes." Pretty big mistakes if you ask me!

3) She told me a story about a woman who called and said that she thought there was blood on paper towels she bought. She sent them in because she was "curious" about what in fact the substance was. Apparently, this woman wasn't AT ALL worried about what the substance was. I'm sorry, that story is a crock of SHIT!!! I mean, REALLY?! REALLY!? Is there anyone out that that wouldn't be worried that a product they bought had BLOOD on it? Anyone? Anyone? Bueller? Bueller? Thought so. I'm not "curious" about this stain on my paper towels, I'm furious that they would have the audacity to think me a fool and LIE to me about this situation.

4) She tells me that I can still send her the paper towels and when they get them they will look at the stain and decide if it needs testing because the, "Test costs us $350 and you probably just spilled coffee on it or something." Uh, no. I don't even drink coffee. You think I would with three kids and barely any sleep, but I don't. And, is spending $350 on a test that would put your consumers mind at ease too much to spend? Again, I say HORRIBLE BUSINESS ETHICS!

I've decided that this is no longer worth dealing with the company directly anymore. I'm calling the Department of Consumer affairs in Wisconsin tomorrow. I'm done with this. Especially after all the crap I was just fed yesterday by these people again, I'm so over it.

Oh, and to put a BIG BRIGHT SUNNY SPOT on top of all of this, our crib was recalled this afternoon. Since David is out of town, I had to take it apart and take the bassinet down in our room and convert it back into a playpen for Claire. Grayson will be bunking with me in our bed for the next few days until David gets back and can take the crib back to Target and get a replacement. Awesome.